Answers To Common Questions
How long does it usually take to ship my order?
If in stock, the next business day
Do you provide a tracking number?
Yes, after the merchandise has been shipped
How much is shipping?
All depends on the weight and size of box
Do you ship internationally?
Yes. International shipping charges are passed through to the customer
What is your return policy?
10% restocking fee
Do you offer any type of warranty?
Yes, if the MFG has one
Do you offer any bulk discount?
Not specifically. We have a 5-tier pricing system. Please call in for more details!
What happens if a product I order is out of stock?
Goes on backorder until available
Can I cancel an order after it’s been placed?
Yes if it hasn’t been shipped
Can I update an order after it’s been placed?
Can I place an order over the phone?
Do you accept orders from companies and individuals?
What is the best way to reach you?
Phone # (773) 283-2550 Email Trevor: email@example.com or Brandon: firstname.lastname@example.org
What hours are you available?
Monday – Friday 7am-5pm
Can you help me with product recommendations?