CALL US : 1-773-283-2550

FAQ

Answers To Common Questions

Shipping

How long does it usually take to ship my order?

If in stock, the next business day

Do you provide a tracking number?

Yes, after the merchandise has been shipped

How much is shipping?

All depends on the weight and size of box

Do you ship internationally?

Yes. International shipping charges are passed through to the customer

Products

What is your return policy?

10% restocking fee

Do you offer any type of warranty?

Yes, if the MFG has one

Do you offer any bulk discount?

Not specifically. We have a 5-tier pricing system. Please call in for more details!

What happens if a product I order is out of stock?

Goes on backorder until available

Orders

Can I cancel an order after it’s been placed?

Yes if it hasn’t been shipped

Can I update an order after it’s been placed?

Yes

Can I place an order over the phone?

Yes

Do you accept orders from companies and individuals?

Yes

Customer Service

What is the best way to reach you?

Phone # (773) 283-2550 Email Trevor: trevorw@www.beatlas.com or Brandon: brandonr@www.beatlas.com

What hours are you available?

Monday – Friday 7am-5pm

Can you help me with product recommendations?

Yes